Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to support@crossum.com or call us on +1 (410) 699 3286.
We ship your orders from various international warehouses. Our stock is spread out over multiple fulfilment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ order.
We provide international shipping. However, due to the security reasons, we can’t deliver a shipment to military locations.
We ship orders overseas by our supplier shipping service. After finishing processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving to your country, it will be handled by your country's postal service. So please kindly contact your local post when it arrives at your country.
The shipping time will depend on your exact location. However, it usually takes only 7-15 business days for shipping to the US and 12-21 business days for international shipping. Sometime it may take longer. Depends on Custom Clearance.
We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.
You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment center
Please note that the tracking information will be displayed after 2-5 days after being updated. For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later.
Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.
We offer safe shopping and accept payment via PayPal, Credit card, Debit card, VISA, Mastercard, American Express etc. So you can choose the most suitable one for you. All products are listed in US Dollars. Other currencies coming soon.
Our products are listed in a choice of currencies. Please use the dropdown box at the top of the home page to see all our items displayed in the currency you want.
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
[time], from [location]
You have successfully subscribed!
This email has been registered
ico-collapse
0
ic-cross-line-top
Top
ic-expand
ic-cross-line-top